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Frequently Asked Questions

• How does therapy from ������ýMV Health work?

  ������ýMV Health makes it easier for Canadians to prioritize their mental health. We offer virtual therapy and Digital Cognitive Behavioural Therapy (CBT) that’s affordable and accessible from the comfort of home, when it works for you.

• How much does a virtual therapy session cost?

  All virtual therapy sessions are $135/hr regardless of the therapist you choose, and are reimbursable by most health insurance plans. When you book a virtual therapy session, you automatically receive a free one-year subscription to our Digital Cognitive Behavioural Therapy tool.

• How do I match with a therapist?

  You start by completing a short questionnaire or using our personalized therapist matching tool to tell us what you’re looking for, like your preferences (for instance, language or cultural identity), unique needs, and mental health goals.
  
  From there, you’ll receive a curated list of therapists to choose from. We offer free, unlimited 15-minute video consultations with our therapists so you can meet them before deciding whether they are the right fit.

• What happens after I click ‘Get Started’?

  You’ll be taken to ������ýMV+, where you’ll create a free account (it only takes a few minutes). From there, you can complete a short questionnaire or use our personalized therapist matching tool to find therapists suited to your needs, browse their profiles, and book a free 15-minute consultation to see if there’s a fit. There’s no commitment required until you’re ready.

• Do I need to have ������ýMV insurance to use this?

  No — ������ýMV Health virtual mental health therapy is available to anyone, regardless of whether you have a ������ýMV benefits plan. You’ll create a free ������ýMV+ account to get started, then pay per session ($135/hr). Sessions can be submitted for reimbursement through most private health insurance plans.

• Who are the therapists, and how are they verified?

  ������ýMV therapists undergo a rigorous vetting process before joining our network, which includes Canadian-licensed social workers and psychotherapists.

• What is Digital CBT and is it included?

  Digital Cognitive Behavioural Therapy (CBT) is a self-guided online program designed to help you manage anxiety and depression. It’s available through your ������ýMV+ account and includes interactive modules and tools you can complete at your own pace. When you register for ������ýMV+ you can access Digital CBT at no cost.

• Are my sessions and personal information kept private?

  Absolutely. Your personal information is confidential and protected, and your therapy sessions are private, encrypted, and never recorded or stored. Everything that happens during your sessions is strictly and legally confidential between you and your therapist.


  
  Your personal information, including your name, address, and therapist notes, is stored on a dedicated, protected server in Canada or the United States, depending on your location. This data is encrypted to the highest standards and audited regularly (SOC 2 certified). Please review our Privacy Policy for full details.